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FREQUENTLY ASKED QUESTIONS

How do I book a session?

1) Request a quote from our website with the date, place, and details of your session
2) Receive by mail a personalized quote and a link to pay your order within 24 hours
3) Pay online a deposit of 30% of your session to confirm your booking
4) Complete your payment the day of the session with PayPal, Venmo (from the USA), or cash

 

How early should I book my session?

Wedding sessions: The ideal time to book is between 3 at 6 months in advance, so we can schedule your wedding date and prepare travel arrangements, if necessary. But if you book on short notice and we are available, we are all yours!

Full-day family sessions: A week earlier is the right time to set the date and prepare the activities for your family session.

Basic packages: For regular photoshoots (family portraits, couples photoshoots, commercial photography, etc) you can book upto 24 hours in advance, but we highly recommend to book as early as possible to ensure your preferred date.

 

When and how do I pay?

All sessions require a 30% deposit at the moment of booking and complete the payment the day of the session.

Wedding photo packages require liquidate one day before the event.

Destination wedding session quotes have a 2-week validity, since travel expenses may vary.

 

What’s included in my session?

All sessions are customized and we can quote your special requests separately, so you obtain what you’re looking for.

Our basic photography packages include a 60 to 90 minutes photoshoot and a personalized microsite with up to 120 photos in JPEG format. Of course, you can always purchase more photos after your session!

 

How long is the session?

Wedding sessions: 5, 8, and 12 hour packages

Full-day family sessions: 8 hours along the day

Basic packages: 60 to 90 minutes (family lifestyle, couples, maternity & newborns, kids, and commercial photography)

Videography: regular sessions – 90 minutes / wedding videography – 5, 8, and 12 hour packages

 

Can I reschedule?

Subject to availability with 48 hour notice

 

What happens if I need to cancel?

We know unforeseen things happen! If you cancel with more than 48 hour notice, you will receive your full deposit, except for PayPal charges.

If you cancel a wedding session or less than 48 hour before your scheduled session, you lose your deposit.

 

What happens if there’s bad weather?

We can always make agreements. If it’s only drizzling, the session can still be done.

If there’s very bad weather, we can reschedule or refund your deposit, except for PayPal charges.

 

Which cities do you do sessions?

We are based in Puerto Vallarta, Mexico, but we provide photographic services all over the world.

We do destination wedding photography in Mexico’s main destinations: Puerto Vallarta, Riviera Nayarit, Cancun & Riviera Maya, Los Cabos, San Miguel de Allende, Monterrey, or anywhere in the country.

We can also travel to the United States and Canada, depending on our availability. All travel expenses are borne by the customer.

 

Do you do traditional wedding portraits as well?

Absolutely! During wedding sessions, we focus mostly on capturing the story spontaneously, but we always make time for some stunning family portraits. We hold pre-wedding meetings to find out which photos the couple doesn’t want to miss.

 

How long does the photographs delivery take?

Basic packages: 48 to 72 hours

Full-day family sessions: 5 business days

Wedding sessions: 4 to 6 weeks

 

Do you do image retouching?

Yes, we make sure all the images delivered have a correct work of post production

 

Can files be used for printing?

Of course! All photographs come in JPEG format with 6016×4016 resolution. You won’t have problems printing your pictures from postcards to  2-3 SQM posters without pixelating.

 

Can I share my microsite with other people?

It’s all yours! You will be able to watch, share, and download all your high-definition pictures from your customized microsite.

 

What should I wear for my session?

Bring comfortable, casual clothes. Match them with the set’s style; we recommend pastel colors to make contrast. Extra tip: white is always an elegant color for photos.

Bring all the accessories you want: hats, scarfs, sunglasses…

 

How many costume changes does the session include?

You can try up to 3 changes of clothes in your session.

 

Can my pet participate in the family session?

Absolutely, it is part of the family too!